Terms & Conditions

1. General terms and account requirements

These Terms & Conditions apply to your use of the Pokie Spins Casino website, related services, games, promotions and account features. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not use the website or any related service.

You must be legally permitted to access online gambling services in the place where you are located. You must also meet the applicable minimum age requirement. We may ask you to confirm your age, identity, residential location or other information before allowing access to some or all services. Providing false, incomplete or misleading information may result in account restrictions, cancellation of transactions or closure of an account.

You are responsible for ensuring that your use of the website complies with all laws that apply to you. Access may not be available in every location. You should not use tools or methods intended to hide or misrepresent your location, identity or device information. We may restrict access where we reasonably believe that use would breach applicable requirements or these terms.

Only one personal account should be created and used by each player unless the operator expressly agrees otherwise. Your account is for your own use. You must keep your login information confidential and take reasonable steps to prevent another person from accessing your account. You should notify us through the available website channels if you believe that your account details have been compromised.

You remain responsible for activity carried out through your account where you have failed to keep your credentials secure. You must not sell, transfer, lend or otherwise allow another person to use your account. Accounts must not be used for unlawful activity, fraud, money laundering, payment abuse, collusion, manipulation of games or any other conduct that may harm the website or its players.

Verification and account reviews

For security, legal and operational reasons, we may carry out checks during or after registration. These checks may include requests for identity documents, proof of address, payment information, source of funds or other relevant information. Documents should be current, accurate and provided in the required format. Delays may occur while information is reviewed, and some account features may remain unavailable until the review is complete.

We may suspend or close an account where information cannot be verified, where we identify suspicious or prohibited activity, or where continued access could create a legal, security or consumer-protection concern. Any action will be handled in accordance with applicable requirements and the circumstances of the account.

2. Deposits, play and withdrawals

Available payment methods, currencies and transaction options are shown on the website and may change from time to time. You may only use a payment method that belongs to you or that you are authorised to use. A deposit must not be made using another person’s card, account, wallet or other payment instrument.

You should check all transaction details before confirming a deposit or withdrawal. Once a transaction has been submitted, it may not always be possible to cancel or amend it. Payment providers may apply their own terms, processing arrangements or charges. We are not responsible for a delay caused by a bank, payment provider, network, technical issue or event outside our reasonable control.

Funds made available in your account are intended for genuine participation in the games and services offered on the website. You must not use the website solely to move money between payment methods or for any other improper purpose. We may review transactions and request further information where activity appears unusual or inconsistent with these terms.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions clearly displayed at the time of a promotion. We may return funds through an approved method or use another reasonable process where required for security or compliance. You are responsible for checking that the payment details you provide are correct.

Games are intended to be played fairly and results are determined by the relevant game system. You must not interfere with game software, exploit an error, use unauthorised software, automate play or attempt to gain an unfair advantage. If a technical fault, obvious error or malfunction affects a game or transaction, we may take reasonable steps to correct the issue and protect the integrity of the service.

Promotions and offers

Promotions, bonuses and other offers are subject to their own terms. Those terms will explain eligibility, expiry, qualifying activity, wagering or play requirements, maximum or minimum amounts and any other conditions that apply. You should read the relevant offer terms before accepting or using a promotion.

Unless the offer terms state otherwise, promotions may be limited to one per person, household, payment method, device or location. We may withdraw, amend or decline an offer where permitted, including where we reasonably believe that an offer has been used improperly, fraudulently or contrary to its terms. Promotional funds and related winnings may be removed where the applicable conditions have not been met.

3. Responsible gambling, privacy and communications

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you play and avoid chasing losses. You should never gamble when affected by alcohol, drugs, strong emotions or financial pressure.

Account tools may be available to help you manage your play. These may include deposit limits, loss or wagering limits, session reminders, breaks, cooling-off periods or self-exclusion. The availability and operation of these tools will be explained on the website. A limit or exclusion may take time to apply across all services or payment activity, so you should stop playing immediately if you believe you need help.

If gambling is affecting your finances, relationships, work or wellbeing, consider taking a break and seeking independent support. In Australia, you can contact a recognised gambling-help service or speak with a qualified health professional. Friends and family may also be able to provide practical support.

Information about how personal information is collected, used, stored and disclosed is set out in the applicable Privacy Policy. By using the website, you acknowledge that information may be processed for account administration, security, identity checks, customer support, legal compliance, payments, service improvement and responsible gambling purposes, subject to that policy and applicable privacy law.

We may send service messages about your account, transactions, security or changes to these terms. Where permitted, we may also send marketing communications. You can use the available preferences or unsubscribe options to manage marketing messages. Service and security communications may still be sent when necessary to operate or protect your account.

4. Website use, liability and changes

The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of the website without permission. You must not introduce malicious code, interfere with the website, overload its systems or attempt to access another user’s account or restricted areas.

We aim to keep the website, games and account information accurate and available, but interruptions may occur. Maintenance, updates, technical faults, telecommunications problems, payment-provider issues and events outside reasonable control may affect access. We may change, suspend or discontinue a feature, game or service where necessary for operational, legal, security or commercial reasons.

To the extent allowed by law, we are not responsible for loss caused by your failure to follow these terms, incorrect information supplied by you, unauthorised access resulting from inadequate account security, payment-provider actions, events beyond reasonable control or reliance on information that is outdated or incomplete. Nothing in these terms excludes, restricts or modifies any right or protection that cannot lawfully be excluded under Australian law.

We may update these Terms & Conditions from time to time. The latest version will be displayed on the website, with the effective date shown where appropriate. Changes apply from publication or from any later date stated in the updated terms. If you continue to use the website after changes take effect, you are treated as having accepted the updated terms. If you do not accept a change, you should stop using the services and follow the available account closure process.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any clearly identified additional rules, form the agreement governing your use of Pokie Spins Casino.

Questions and complaints

If you have a question, concern or complaint about your account or use of the website, please use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, but do not send payment passwords or other sensitive security details. We may ask for further information so that we can investigate and respond appropriately.