Responsible Gaming

Gamble responsibly

Gambling can be enjoyable when it is approached as a leisure activity. It also carries a risk of loss, and some people may find it difficult to control how often they gamble, how long they play or how much they spend. Before you begin, consider whether gambling fits comfortably within your personal circumstances and budget.

Only gamble with money you can afford to lose. Do not use money needed for rent, mortgage payments, household bills, food, education, medical costs or other essential expenses. Never borrow money to gamble, use credit to chase losses or ask another person to fund your play. Gambling outcomes are determined by chance or the relevant game rules, and no strategy can guarantee a win.

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and household finances.
• Avoid gambling when you are upset, stressed, tired, angry or affected by alcohol or other substances.
• Treat losses as the cost of entertainment rather than an amount that must be recovered.
• Do not chase losses by increasing your stakes or playing for longer.
• Keep your account details private and do not allow other people to gamble through your account.
• Review your gambling habits regularly and stop if gambling is no longer enjoyable.

It can also help to tell someone you trust about your limits. A friend, partner or family member may provide useful encouragement and help you notice changes in your behaviour. If you feel unable to follow your own limits, seek support as soon as possible rather than waiting for the situation to become more serious.

Recognising signs of harm

Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. Gambling may be becoming harmful if it takes up more time, attention or money than you intended, or if it begins to affect your relationships, work, study, health or emotional wellbeing.

You may wish to pause and seek help if you:

• Gamble for longer or spend more than you planned.
• Feel restless or irritable when trying to reduce or stop gambling.
• Think about gambling frequently or find it difficult to focus on other activities.
• Return to gambling to win back money you have lost.
• Hide your gambling or give inaccurate information about your spending.
• Borrow money, sell belongings or miss payments because of gambling.
• Feel guilty, anxious, depressed or distressed after gambling.
• Argue with family, friends or colleagues about your gambling.
• Neglect responsibilities, sleep, health or personal activities.
• Try to stop or cut down but find that you cannot do so.

These signs do not need to be present in large numbers before you act. Even one concern may be a good reason to take a break, review your limits and speak with an independent support service. Asking for help is a sensible and responsible step, not a failure.

Tools to help manage your play

Pokie Spins Casino may make responsible gambling controls available through your account or by request. Depending on the service and your location, these controls may include spending limits, deposit limits, session reminders, activity statements, time-outs or account closure. Availability, activation times and other conditions can vary, so check the relevant account information before relying on a particular control.

Limits and time-outs

A limit can help you decide in advance how much you are prepared to spend or how long you wish to play. Choose an amount and period that reflect your real budget, and do not treat a limit as a target. A time-out can provide a short break when you want to step away from gambling without making a permanent decision.

Self-exclusion and account closure

If you want to stop gambling for a longer period, you can ask about self-exclusion or account closure options. Self-exclusion is intended to prevent access for an agreed period or until a stated condition is met. Once requested, follow any instructions provided and do not attempt to open another account or use someone else’s account. Account closure or self-exclusion may not remove obligations relating to previous activity, and it may not prevent gambling with other operators.

If you are concerned that you may not be able to control your gambling, consider using the strongest available restriction rather than relying only on personal willpower. You can also remove saved payment methods, block gambling-related content where possible and ask a trusted person to support your decision.

Support and important information

If gambling is causing concern for you or someone close to you, independent support is available in Australia. Gambling Help Online provides information, counselling and support options for people affected by gambling harm, including family members and friends. You can also contact a local health professional, counselling service or community support organisation. Search for current Australian gambling support services through official government or health service websites.

If you feel at immediate risk of harming yourself or another person, contact emergency services or seek urgent help from a medical professional. Gambling-related stress can feel overwhelming, but support is available and early action can make a difference.

Age and account responsibility

You must meet the minimum legal age and all other eligibility requirements that apply to you before using an online gambling service. Keep your login information secure and take reasonable steps to prevent children or other unauthorised people from accessing your account or device. Gambling software, websites and payment accounts should not be shared.

Our approach

Pokie Spins Casino aims to provide clear information and promote responsible gambling practices. We may review account activity where permitted and may take steps consistent with applicable requirements and our terms. We cannot assess your personal circumstances or guarantee that gambling will remain risk-free. Responsibility is shared: please use available controls, provide accurate information when requested and contact support if you need assistance with your account or gambling habits.

For account-related questions, use the available support channels shown on the Pokie Spins Casino website. Do not send sensitive personal or financial information through an unsecured or unofficial channel. Before gambling, read the applicable terms, understand the game rules and make a plan for when you will stop.